BA Continuum Costa Rica Bank ************SPAM/BANNEAR************ America--open position--Collector I
write to
[email protected]
The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations.
Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list ************SPAM/BANNEAR************ accounts on an automated collections system and/or autodialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system or other relevant applications.??
Desired Skills:
1+ years ************SPAM/BANNEAR************ call center experience and 1+ years ************SPAM/BANNEAR************ financial industry or mortgage servicing experience ??
Bilingual language a plus ??
Solid understanding ************SPAM/BANNEAR************ the Inbound and Outbound Call Center ?
Ability to adapt quickly to change ??Productivity and quality monitoring goals ??
Excellent PC and communication skills ??
Must be a Team Player ??
Collections preferred ??
Ability to seek solutions for customers in a fast-paced environment ?